Frequently Asked Questions

Scan the QR code shown on your Chance Card or visit www.qualitystreet.co.uk/monopoly & enter your full name, email address, county, country and your unique code to be in with a chance to win† £/€20,580 between 01.11.2026 – 31.12.2026, via the grand prize draw.

All valid entries will also have an opportunity to instantly win online 1 of 2,360 x Cash Prizes worth £/€5-500 or 1 of 5,000 Limited Edition Monopoly boards for Quality Street® during the main promotional period (01.11.2026 – 31.12.2026) via winning moments. Plus an additional 50 x £/€50 via prize draw at the end of each late entry draw - ending 31.01.2027 & 30.04.2027.

• For your chance to win €/£20,580, you must purchase a promotional tub (whilst stock lasts) and enter during the main promotional period (00:00 01.11.2026 – 23:59 31.12.2026).
• For your chance to win 1 of 2,360 x cash prizes (€/£5-500) plus 1 of 5,000 Limited Edition Monopoly boards for Quality Street® via winning moments, you must purchase a promotional tub (whilst stock lasts) and enter during the main promotional period (00:00 01.11.2026 – 23:59 31.12.2026).
• There are two late entry periods (50 x £50/€50 cash prizes to be won in each late entry draw):
  • Entries received between 00:00 01.01.2027 – 23:59 31.01.2027 will be entered into the 1st late entry period draw.
  • Entries received between 00:00 01.02.2027 – 23:59 30.04.2027 will be entered into the 2nd late entry period draw. 
     

For a chance to win you must purchase a promotional tub (whilst stock lasts) and scan the QR code on your Chance Card or visit www.qualitystreet.co.uk/monopoly then follow the directions on the promotional microsite.

An internet connection (Wi-Fi or 3G/4G/5G) is required to enter the promotion and to claim your prize if you are a winner.

Quality Street® 550g tub. The tub must feature the promotional flash (‘Find your Chance Card inside you could WIN† £/€20,580 Plus Thousands of Cash Prizes and Limited Edition Monopoly Boards to be won’).

You must be 18 years or older to enter this promotion. 

You must purchase a promotional Quality Street® 550g tub to enter the promotion. Once you have purchased a tub, visit www.qualitystreet.co.uk/monopoly to enter for a chance to win. 

The entry requirements are the same across all participating regions. 

Yes, please keep your promotional tub, receipt and Chance Card as they will be required for prize claim should you be a winner.

To enter, you need to enter your full name, email address, Country, County, and the unique code from your Chance Card for a chance to win.

Unique codes can be found printed on the Chance Card insert. Here is an example:

Nestlé does not assume any responsibility for Chance Cards or unique codes being damaged or defaced once the packaging is opened.

If you require assistance locating or determining the digits of your unique code, you can contact Nestlé Consumer Services by telephone on Freephone 0800 604 604 (UK) or 00800 6378 5385 (ROI).

Firstly, make sure you’ve entered the unique code exactly as it appears on the Chance Card insert. Unique codes can only be used once and you can enter a maximum of once per day. If you are still getting an error message and you are not sure why, please contact the Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 0800 604 604 (UK) or 00800 6378 5385 (ROI).

1. If your computer or the website crashes during this process, please revisit the website and re-enter the same unique code on the Chance Card insert.
2. If your entry was successful and you are an instant winner, you will receive an email confirming next step instructions within 5 working days. In the event of uncertainty, you can contact Consumer Services  consumer.services@UK.nestle.com or by telephone on Freephone 0800 604 604 (UK) or 00800 6378 5385 (ROI), and we will be more than happy to help.
3. If you are not a winner, you will not receive an email from us.
4. If you have entered after 23:59 31.12.2026 and before 23:59 30.04.2027, then you will be entered into one of the late entry draws and will receive a message on screen confirming you have been entered into a late entry draw.

Unfortunately, this cannot be changed.  

Only residents of the United Kingdom (England, Scotland, Wales and Northern Ireland), Republic of Ireland, Isle of Man and Channel Islands can enter the promotion. 

There is a maximum of 1 entry per person per day. There is a maximum of 1 prize type per person and a maximum of 1 prize type per household.

If you are having issues claiming your prize or still don’t understand the claim process and need to get in touch with Nestlé Consumer Services, you can do this either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 0800 604 604 (UK) or 00800 6378 5385 (ROI), and we will be more than happy to help. 

There is x1 £/€20,580 cash prize to be won for the duration of the main promotional period.

There are also 2,360 x cash prizes (€/£5-500) and 5,000 Limited Edition Monopoly Boards for Quality Street® to be won during the main promotional period.

• 10 x €/£500 cash prizes
• 50 x €/£100 cash prizes
• 100 x €/£50 cash prizes
• 200 x €/£20 cash prizes
• 500 x €/£10 cash prizes
• 1,500 x €/£5 cash prizes

There are an additional 50 x £50/€50 cash prizes to be won in each late entry draw (ending 31.01.27 and 30.04.27). 
 

If you are a winner of an instant winning moment prize (2,360 x cash prizes and 5,000 Limited Edition Monopoly boards for Quality Street®) during the main promotional period, you will be notified of your win instantly on screen (subject to validation) upon completing the online form and submitting your details on the promotional website. The winners of these instant winning moment cash prizes and Limited Edition Monopoly boards for Quality Street® will be contacted via the email address provided on entry within 5 working days of the corresponding instant win and will have 14 days to provide further information such as, but not limited to, proof of ID (government-issued photographic ID), proof of address (Driving Licence, Utility Bill, Bank Statement) and proof of purchase. For Cash winners, details of a Bank account will be required so a secure method of transferring Bank details will be forwarded to allow winners to receive the prize.

Winners of the grand and late entry prize draws will be contacted via email to the email address provided on entry within 2 working days of the corresponding draw date and will have 14 days to confirm entry criteria in order to claim their prize. There will be a request for further information such as proof of ID / proof of address and the secure transfer of bank details to allow the prize money to be transferred. 

Winners of the one (1) x £/€ 20,580 prize and 2,460 x cash prizes (€/£5-500) will receive their prize as a BACS transfer to the Bank Account provided within 28 days of receipt of the confirmation of the correct Bank Information from the winner.

Winners of the Limited Edition Monopoly boards for Quality Street® will receive their prize by secure tracked delivery within 28 days of the Promoter receiving the winners home address/ details.

Winners of the grand prize draw and late entry prize draws will be contacted via email to the email address provided on entry within 2 working days of the corresponding draw date and will have 14 days to confirm entry criteria in order to claim their prize.

Winners of the instant winning cash prizes will be contacted via email to the email address provided on entry within 5 working days of the corresponding instant win and will have 14 days to confirm required details in order to claim their prize.

If winners do not respond within 14 days of initial contact, they reject the prize or are ineligible, then the prize won’t be seen as successfully claimed, and the prize will be forfeited.

Cash Prizes
Cash prizes will be provided as BACS transfer to the winners Bank Account within 28 days of receipt of the confirmation of the correct Bank Information from the winner.

Monopoly Game board
Once verified these prizes will be despatched by courier by secure tracked delivery within 28 days of the Promoter receiving the winners details.

No. All prizes are non-transferable, non-exchangeable and non-refundable.

Yes. The website uses secure encryption, and your data is processed in line with Nestlé’s Privacy Policy and UK GDPR. 

Your details will be used only to administer the promotion and fulfil prizes, unless you opt in to receive marketing communications. 

Grand Prize winner's surname and county of residence may be made available upon request, in line with regulatory requirements.